For parents

General

• In what bookings can I expect travel expenses for an Angel?
• In which places in Brabant does Charly Cares offer an active babysitting network?
• I live on the outskirts of a city, will I still be able to find a babysitter?
• Why am I not receiving any emails or push notifications?
• What about taxes and Charly Cares?
• Do I qualify for receiving a childcare allowance when using your service?

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Babysitter insurance

• What does the Babysitter Insurance cost?
• What should I do if the Angel is liable for damage sustained during a babysitting service?
• What is the Babysitter Insurance?

Privacy & data

• What about the privacy of my data?
• If I leave a rating or review, does it remain anonymous or will the Angel be able to see my name?

Discount codes & Babysitter Gift Card

• Why did my discount code/giftcode disappear from my account?
• I received a discount code/giftcode, what now?
• What is the minimum order value of a Babysitter Gift Card?
• When will I receive the Babysitter Gift Card once I've purchased it?
• Can I have the Babysitter Gift Card sent to someone?
• Does the balance of the Babysitter Gift Card have to be spent in one go?

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Jobboard

• The Angels I selected have declined my request, will it remain visible on Jobboard?
• I was too late to accept an offer via Jobboard. Can I still invite the Angel?
• What happens to the Angel's Jobboard offer once I accept or decline it?
• How exactly does Jobboard work?

Booking - timer

• My babysitter cancelled at the last minute, but the timer is already running. What should I do?
• I've already stopped the timer, but want to change the times. Am I still able to do so?
• I forgot to stop the timer. What should I do?
• How do I stop the timer?

Booking - costs

• How do I pay the Angel if my employer is paying for the booking?
• How do I pay the Angel?
• What are the costs of a babysitting service?
• Can I request an invoice for completed bookings?
• Are there any booking costs?

Booking - cancellation

• Are there any cancellation fees if I cancel a booking?
• How do I cancel my booking?

Booking - request

• I am looking for a fixed babysitter for multiple days a week, can you help me?
• Can the booking service last longer or shorter than planned, for example if I'm home earlier or later?
• How does a counter offer work with a fixed booking?
• I am trying to create a booking, but it keeps getting stuck on 'almost sent'. What is happening?
• My booking has been declined, what now?
• When does my booking expire and what are the next steps I should take?

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Charly Cares Business

• Why is the cancellation fee not deducted from my credit?
• My employer is paying. Why do I still need a membership?

Memberships

• How do I cancel my membership?
• When does my free trial month start?
• Can I change memberships whenever I want?
• Can I try Charly Cares out first?
• Why do I need a membership in order to create a booking?
• What memberships do you offer and which one fits my needs the best?

The Angels

• What types of Babysitting Angels do you offer?
• How can you be certain that the Babysitting Angel is reliable?
• I am unable to add my own babysitter, what should I do?
• I want to add my own babysitter. How can I do so?
• Can I book a Babysitting Angel for pre-school care?
• Can I book a Babysitting Angel for after-school care?

See all 9 articles