Oh no, the app crashes and/or gives an error message!

First, refresh the app:

1. Press the home button twice and swipe the app away
2. Restart the app

Didn't work? Try this:

1. Completely remove the app
2. Download the app again from the Apple Store/Google Play Store

Still not working? Send a Whatsapp message to 020 210 23 23 or an email to info@charlycares.com. We are here to help!