Sorry to hear you need to cancel! Here's how to do it, along with the applicable cancellation fees.
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Go to Bookings in the app
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Select the booking you want to cancel
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Tap Cancel booking
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Enter the reason and confirm the cancellation
What are the cancellation fees?
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More than 48 hours before the booking: free cancellation
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48 to 24 hours before the booking: €3.99 cancellation fee
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24 to 3 hours before the booking: €3.99 + 1 hour of payment to the Angel
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Less than 3 hours before the booking: €3.99 + 2 hours of payment to the Angel
You can cancel a booking free of charge within 30 minutes of acceptance, unless the booking starts within 3 hours. For last-minute bookings (starting within 3 hours), cancellation fees always apply, even within the 30-minute window, as the Angel is likely already on their way or preparing.