At the moment, you cannot delete your account automatically via the app. To close your account and have your data removed, you can contact our customer service via info@charlycares.com
or WhatsApp: 020 210 23 23. Once we receive your request, we will delete your account and personal data and send you a confirmation.
Having our team handle the deletion ensures that your data is processed safely and correctly, preventing any issues with outstanding payments or ongoing subscriptions. This process is GDPR-compliant: under the GDPR, you have the right to have your personal data deleted, and we make sure your request is handled clearly, simply, and efficiently.
If you are temporarily unavailable but want to babysit again later, you can also temporarily deactivate your profile. In this case, you will no longer be visible to parents, but your profile information will be retained.