Childcare - for Parents

General

• How can I contact Charly Cares?
• How do I find an Angel on Charly Cares?
• What should I do in case of an emergency?
• Do I qualify for receiving a childcare allowance when using your service?
• I have an outstanding payment, what to do?
• Oh no, the app crashes and/or gives an error message!

See all 8 articles

The Angels

• What does the iDIN check for Babysitting Angels involve?
• Does an Angel have a Certificate of Good Conduct (VOG)?
• What types of Babysitting Angels do you offer?
• Are all Angels screened and what does the screening entail?
• How can you be certain that the Babysitting Angel is reliable?
• I am unable to add my own babysitter, what should I do?

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Memberships

• When does my free trial membership start?
• What memberships do you offer and which one fits my needs the best?
• How do I cancel my membership?

Booking - request

• Why can I book my regular babysitter for a maximum of 3 days per week?
• Homeschooling via Charly Cares
• In what bookings can I expect travel expenses for an Angel?
• How do I find a fixed babysitter?
• How long does my booking remain open?
• Can the booking service last longer or shorter than planned, for example if I'm home earlier or later?

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Booking - costs

• How do I pay the Angel?
• What are the costs of a babysitting service?
• Are there any booking costs?

Booking - timer

• My babysitter cancelled at the last minute, but the timer is already running. What should I do?
• I've already stopped the timer, but want to change the times. Am I still able to do so?
• I forgot to stop the timer. What should I do?
• How do I stop the timer?

Booking - cancellation

• Are there any cancellation fees if I cancel a booking?
• How do I cancel my booking?

Jobboard

• The Angels I selected have declined my request, will it remain visible on Jobboard?
• I was too late to accept an offer via Jobboard. Can I still invite the Angel?
• What happens to the Angel's Jobboard offer once I accept or decline it?
• How exactly does Jobboard work?

Babysitter insurance

• What does the Babysitter Insurance cost?
• What should I do if the Angel is liable for damage sustained during a babysitting service?
• What is the Babysitter Insurance?

Privacy & data

• Who can see my profile?
• What about the privacy of my data?
• If I leave a rating or review, does it remain anonymous or will the Angel be able to see my name?
• Why am I not receiving any emails or push notifications?

Discount codes & Babysitter Gift Card

• Why did my discount code/giftcode disappear from my account?
• I received a discount code/giftcode, what now?
• What is the minimum order value of a Babysitter Gift Card?
• When will I receive the Babysitter Gift Card once I've purchased it?
• Can I have the Babysitter Gift Card sent to someone?
• Does the balance of the Babysitter Gift Card have to be spent in one go?

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